Confidential — Dubai
Posted on 14 Jun, 2025
Looking to build a stable and rewarding career in Dubai? A well-established company is hiring a Customer Service Secretary for a full-time position in Dubai, offering a salary between AED 2,000 – 3,999 per month. This is an exciting opportunity for female candidates with 5–10 years of experience in customer service and administrative support roles.
Let’s explore all the important details you need to know before applying.
Company: Confidential
Salary: AED 2,000 – 3,999 (based on experience)
Location: Dubai, UAE
Employment Type: Full-Time
Gender Requirement: Female
Experience Level: 5 – 10 Years
Qualification: Bachelor’s Degree (any relevant discipline)
The hiring company is a reputable and well-known business operating in the UAE market. With a strong emphasis on professionalism, customer relations, and organizational efficiency, this role is a key part of their office operations. While the company name is confidential, it offers a secure and respectful environment for female professionals seeking long-term stability in Dubai.
As a Customer Service Secretary, you will be the face and voice of the company for clients, visitors, and internal staff. You will handle incoming communications, assist in scheduling and filing, and provide excellent front-desk and customer service support.
This role requires someone who is not only organized and punctual, but also empathetic, calm under pressure, and skilled at multitasking.
Here’s what your day-to-day responsibilities will look like:
Answer incoming calls and emails promptly and professionally
Handle customer queries, complaints, and feedback in a friendly and solution-oriented manner
Schedule appointments, meetings, and manage calendars
Maintain office filing systems, both digital and paper-based
Greet clients and visitors, and direct them to appropriate departments
Keep records of customer interactions and transactions
Assist in preparing reports, documents, and memos
Support administrative tasks such as inventory control, office supplies, and logistics
Ensure smooth front-desk operations and coordinate with other departments
Maintain strict confidentiality of sensitive data and customer information
This role is best suited for a female candidate who has a strong background in both customer service and administration. Here’s what the employer is looking for:
Bachelor’s Degree (Business Administration, Communication, or related fields preferred)
Minimum of 5 to 10 years of experience in a similar role
Fluent in English (Arabic is a plus)
Excellent communication and interpersonal skills
Strong computer literacy (MS Office, email, basic data entry)
Great time management and organizational skills
Ability to remain calm and professional under pressure
Customer-focused mindset and a problem-solving attitude
Polite, confident, and presentable in front-office settings
Days: Sunday to Thursday (with occasional weekend flexibility if required)
Timings: Standard office hours, typically 9 AM to 6 PM
Workplace: Office-based in Dubai, close to public transport and major roads
You’ll work in a friendly, respectful office environment where professionalism and customer satisfaction are top priorities.
Monthly Salary: AED 2,000 – 3,999 (negotiable based on skills and experience)
Additional Benefits (based on UAE Labor Law):
Health insurance
Paid annual leave
Employment visa
End-of-service benefits
Professional work environment
Dubai offers some of the best opportunities for women in office and customer-facing roles. This job not only provides a stable salary but also allows you to grow professionally in a respectable company environment.
Reasons to apply:
Stable monthly income
Female-friendly work environment
Long-term employment potential
Growth in administrative and client service skills
Prime Dubai location
Legal job benefits and protections under UAE Labor Law
If you’re planning to apply, make sure your application stands out! Here’s how:
Clearly highlight your customer service experience
Mention administrative skills such as scheduling, document handling, and office support
List the tools/software you’re familiar with (e.g., MS Office, CRM systems)
Include your language skills and any UAE-based experience
Briefly explain why you’re interested in this role
Share a short story about how you’ve handled a difficult customer in the past
Be sure to show your passion for front-office work and attention to detail
This opportunity is a great fit for women looking to rejoin the workforce or advance their careers in the UAE. Dubai is known for offering modern office roles that empower professional women, and this role is a clear example of that.
If you’ve taken a break from work or are looking for a supportive yet challenging role, this customer service secretary job can help you step back into a thriving corporate setup.
Ready to apply? Simply prepare your updated CV and submit it through Super Jobs UAE. If shortlisted, the HR team will contact you for the next steps, which may include a phone or in-person interview.
Be confident, be prepared, and bring your best professional self to the application process.
This Customer Service Secretary role is more than just a job—it’s a doorway into a respected and balanced work-life in Dubai. If you have the experience, the passion to serve customers, and strong admin skills, don’t miss this chance.
Apply now through Super Jobs UAE – Your next big career move is just a click away!